A Measure of GIPS® Standards Verification and Performance Certification Quality & Customer Loyalty

TSG, Inc. (TSG) released the results of its recent customer loyalty survey with a Net Promoter Score (NPS) score of 93% promoters.* This outstanding score demonstrates TSG’s dedication to delivering exceptional customer outcomes, efficient verifications, and great service. NPS is an index ranging from 0 to 10 that measures the willingness of customers to recommend a company’s products and services. It is a way to measure clients’ overall satisfaction and their loyalty to the firm’s brand.

* The NPS Calculation: Total % of promoters – total % of detractors = net
   promoter score

Perhaps the best indicator of client satisfaction is a client’s willingness to refer us to a friend or a colleague, and the NPS score is the best way to measure that,” said Patrick W. Fowler, President, COO.

“Any score above zero is technically good, since it implies we have more promoters than detractors. Fifty is considered excellent, while 70 and above is the ‘best of the best.’ TSG’s score of 93 is both outstanding and considered world-class.

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