First-time-right Ratio: Measuring the Measurers
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The ratio introduced in this conversational article is a management tool for performance practitioners. Its practical benefits are both internal (e.g., measuring the quality in a Six Sigma-style without the typical large overhead costs) and external (e.g., providing context to potential republishings or restatements).
Author: Timothy P. Ryan, Hartford Investment Management Company
The ratio introduced in this conversational article is a management tool for performance practitioners. Its practical benefits are both internal (e.g., measuring the quality in a Six Sigma-style without the typical large overhead costs) and external (e.g., providing context to potential republishings or restatements).
